Frequently Asked Questions

Frequently Asked Questions

How can I contact you?
I've forgotten my password, what do I do?
How does the subscription work?
How do I know if the course will suit me?
I have a complaint
I did a similar course last year. Can I do this year's update?
How long does it take to do each course?
Do I have to do the course all in one go?
What happens if I don't complete the course by the end of the CPD year?
Can I pay by cheque?
Can I pay by BACS?
Can I pay online by credit or debit card?
Are you VAT registered?
Can I get a printed copy of the courses?
How do I get my Completion Certificate?
How do I get my Invoice?
Are all of your courses accredited?
How many CPD points/how much Continuing Competence training do I need to do?
How many CPD points/how much Continuing Competence training can I do with you?
When does my CPD year end?


How it works...

How can I contact you?

If you have any questions, or need any help, then you may contact us at;

e-mail: help@legaltraining.co.uk
phone: 0207 5588 247
skype: Skype Me™!
The best way to contact us is via e-mail so that the appropriate member of our team can deal with it. We aim to respond to all e-mails within one hour during normal working hours, and usually much faster.

I've forgotten my password, what do I do?

Simply click on the "Forgotten Password" link under the Login boxes. Enter the e-mail address that you are registered with and we will e-mail you a link allowing you to easily reset your password.

How does the subscription work?

2017 SubscriptionOur subscription is very simple. For a one-off fee you are enrolled in every single course that we offer this year (so for example, the 2017 subscription enrols you in all of our 2017 courses). This includes all of the courses currently available on the website, as well as all additional courses that we add to the website during the course of that calendar year. Giving you access to a range of courses covering specific practice areas as well as those which are general and therefore suitable for all practitioners, this is a cost effective, hassle-free way to maintain your competencies and meet your learning and development needs and objectives for 2017. One payment = access to all courses for that year. Simply add the subscription to your basket and you will be immediately enrolled in all of the currently available 2017 courses. When we launch additional courses you will be automatically enrolled in those courses as well, you do not need to do anything.

How do I know if the course will suit me?

We have a Sample course for you to try, so that you can get an idea of what our training is like.

We appreciate that although this gives you a great idea of the format of our courses, you may still be unsure. For that reason we offer a 100% money back guarantee. That means that you can sign up for a course, look at the training, and if you decide for any reason that the course is not the right one for you, you can get a complete refund. All you have to do is to send an e-mail to help@legaltraining.co.uk before you complete the end of course assessment, stating that you would like a refund. We will refund your full payment back to your credit card as soon as possible. If you want to tell us why the course was not right for you, we welcome the feedback. If you don't want to tell us, that's fine too. This money back guarantee applies for 12 months from the date of purchase.

This guarantee does not affect your statutory rights.

I have a complaint

We are sorry that you have a complaint and we will do our best to resolve the problem to your satisfaction.

Please contact Amanda Millmore as the point of contact for complaints. Please address any complaints to her, either by telephone (0207 5588 247), email to amanda@legaltraining.co.uk or by post.

    1. We will acknowledge a written complaint within 2 days.

    2. We will then investigate the complaint and respond in writing (unless the customer requests a telephone call in response) within 7 days.

    3. Our no quibble money back guarantee applies unless a customer has completed the end of course assessment; we will gladly offer a refund to the customer if they request one.

    4. If a customer has completed the end of course assessment, then we will consider all of the circumstances in deciding whether or not to offer a refund.

    5. We aim to resolve all complaints to our customers’ satisfaction and welcome any feedback provided.

    6. Complaints will be recorded in a file and kept for 3 years.

    7. ODR platform (Art. 14 of EU Regulation No 524/2013): http://ec.europa.eu/consumers/odr/

I did a similar course last year. Can I do this year's update?

Yes. All of our courses are updated annually as they provide topical information, and they continue to be updated throughout the year. For example, new resources become available, old resources disappear or move; new software or best practices are documented to keep you up to date. You will therefore not be doing the same course as last year, nor is the content substantially similar, in the same way that a "Case Law Update" course will be different from one year to the next.

Historically, each of our courses was separately accredited by the Bar Standards Board for the stated number of CPD hours (the BSB ceased their accreditation scheme at the end of 2016). Therefore, for example, "2016 Criminal Practitioner's Guide to the Internet - Practical Websites" is a different and separate course to "2015 Criminal Practitioner's Guide to the Internet - Practical Websites". Whilst the basic format may be similar, the content changes to reflect the changes in the law and resources. You may find the guidance from the Bar Standards Board here of help. It states that (at page 4 of the guidance), "...Unless they have good reasons for doing so, barristers cannot claim hours for attending or undertaking a course or training event with the same or substantially the same content as another course or training event in respect of which CPD hours are claimed in the same calendar year or have been claimed in the previous calendar year...". We have clarified this point specifically with the Bar Standards Board in relation to our courses, and Elizabeth Prats the Continuing Education Officer (whose details can be found at the end of the guidance) has confirmed that, "...If a course is updated year on year to keep up with the innumerable changes in the area of law to which the course is relevant then it may count each year and isn’t captured by this particular rule...".

Our system is set up so that you cannot purchase any course more than once, preventing any unintended purchases.

How long does it take to do each course?

Each course has a specified number of hours of CPD time. This is based upon the length of the course material and the average time it takes an individual to go through the course in detail, reading the course material and visiting the references/resources mentioned. It is not necessary to visit every reference to complete the course, so you may be able to complete the course in less time than this. You may choose to spend a long time on a particular reference, so the time taken may be longer. You are not timed on how long you take to complete the course, so the pace is up to you; one of the particular advantages of our online courses is that you can stop and start the training at your convenience.

Do I have to do the course all in one go?

No, once you have registered for a course, you can come back and access it later, completing it whenever you like. You can re-visit the course as many times as you want, and even after you have completed it you can return to it and use the information in it for your own reference.

What happens if I don't complete the course by the end of the CPD year?

All of our courses can be completed when you choose. Once you are enrolled in a course it is yours to complete whenever you wish, so it does not disappear from your account at the end of any CPD year. You can therefore return to the course material in the future at any point, and complete the end of course assessment whenever you wish. We don't send reminders to complete courses, it is a matter for you when you choose to do them; the date on your completion certificate is the date that you successfully complete the end of course assessment. 

Can I pay by cheque?

Yes. If you wish to pay by cheque then please contact us by e-mail to help@legaltraining.co.uk indicating which courses you wish to undertake. We will then e-mail you details of the amount due, and where to send payment to. You will be given access to the course as soon as we receive your cheque. Confirmation of course completion to your professional body will occur once your cheque has cleared, which may take up to 7 days. An e-mail will be sent to let you know as soon as your cheque has cleared. If you need faster access then we strongly recommend online payment by credit or debit card. Please feel free to contact us by e-mail to help@legaltraining.co.uk or by telephone to 0207 5588 247 if we can help with cheque payments.

Can I pay by BACS?

Yes. If you wish to pay by BACS transfer then please contact help@legaltraining.co.uk indicating which courses you wish to undertake. We will then e-mail you details of the amount due, and where to send payment to. You will be given access to the course as soon as we receive your payment, although quicker access can be arranged in certain circumstances, please contact us to discuss this. Confirmation of course completion to your professional body will occur once your payment has cleared, which may take up to 7 days. An e-mail will be sent to let you know as soon as your BACS payment has cleared. If you need faster access then we strongly recommend online payment by credit or debit card. Please feel free to contact us by e-mail to help@legaltraining.co.uk or by telephone to 0207 5588 247 if we can help with BACS payments.

Can I pay online by credit or debit card?

Yes. This is our preferred payment method as it gives you instant access to the courses.

Payment for courses is via the Paypal secure payment processing systems, who accept a number of credit and debit cards in a secure and confidential manner. Simply use our shopping basket facility; this allows you to use a credit or debit card, or if you prefer, a Paypal account. You do not need a Paypal account to buy our courses.

We take your security very seriously, and so use the latest technology to secure your online transactions. We do not keep or store your credit or debit card details as Paypal deals with that part of the transaction. You can be assured of the security of the details that you enter on our website; look for the padlock symbol in the corner of your browser as your security guarantee.

We use Trustwave to certify our compliance with PCI DSS (Payment Card Industry - Data Security Standard) for our card payment and processing systems, and we also use SiteLock which scans and helps to protect our website's security.

Unfortunately, we can no longer accept American Express.

Paying by credit or debit card gives you instant access to the courses.

Are you VAT registered?

No. However, until 15th December 2014, Amanda Millmore was voluntarily registered for VAT, with a VAT registration number of 701 3375 74, but she has deregistered with effect from 16th December 2014; the registration was a hangover from her time at the Bar, where barristers typically voluntarily register. This is why historical payments would have included VAT. We hope that this change simplifies the payments for you, as well as easing the administrative burden for us.

Can I get a printed copy of the courses?

Yes. Each course has a Printable Page button on the left hand side. Clicking that will take you to a page specifically designed for printing the entire course at once. Use the Back button on your browser to return to the online version of the course when you have finished printing. We are happy to provide PDF copies of course material on request.

How do I get my Completion Certificate?

When you have successfully completed the assessment for your course you can access the Completion Certificate which you need for your CPD/Continuing Competence records. On your personalised home page, the "My Recent Courses" box, shows you which courses you have purchased, and it tells you if you have successfully completed the assessments, and the date of that completion, or specifies "Not Completed" if you have yet to finish the assessment. If you have successfully completed the assessment, then you can click on the certificate icon there for a printable copy of your Course Completion Certificate.

Alternatively, you can find a complete list of certificates in the "My Account" section (in the Main Menu box located on the left hand side of your personalised home page). Click on the "Certificates" tab and it shows you all of your Completion Certificates at a glance, so you can see exactly when you successfully completed each course's assessment. Click on the course title to view the certificate and you can then print it out for your records.

Your completion certificate shows the course code, should you require that for your CPD record.

How do I get my Invoice?

If you want your paid invoice/receipt for the course, click on the "Invoice" link on the course page. This will take you directly to your paid invoice, which you can then print out. Alternatively, go to "My Account" and then click on the "Invoices" tab to see a complete list of all paid invoices for courses that you have purchased from us.

Are your courses accredited?

With the exception of the Council for Licensed Conveyancers, none of the professional regulators operates a CPD accreditation scheme in 2017. The following information sets out the historical position, whereby we were accredited providers whilst the various regulators operated accreditation schemes. Please refer to your own regulators' guidance for more details of their new schemes.

1068From 2004 until the end of 2016 Amanda Millmore was accredited by the Bar Standards Board to provide CPD for barristers at the Bar of England & Wales. Our BSB Provider ID number was: 1068 and it appears on the course completion certificates for all barristers. All of our courses were accredited by the Bar Standards Board (except for 2015 Conveyancing Update) and as such counted towards your accredited CPD hours requirement for the year in which they were purchased (typically courses with 2016 in the title in 2016, 2015 courses in 2015 and so on). The BSB ceased their accreditation scheme at the end of 2016, so no longer have any kind of accreditation requirement for their CPD/Continuing Competence scheme. All of our courses are suitable for barristers' CPD and we indicate the relevant learning objectives in the course information and our courses are organised according to the relevant skills. You can find more information hereYou will find many of our old courses listed in their searchable CPD database

From 2008 to 31st October 2014 we were authorised distance learning providers for the Solicitors' Regulation Authority (with the CPD Reference DKR/AMLT); since 1st November 2014 the SRA have stopped their accreditation scheme as part of the changes to their CPD scheme, so no CPD provider is accredited any longer. All of our courses are suitable for solicitors' CPD and the SRA's new approach to continuing competence.

The Chartered Institute of Legal Executives no longer accredits any training themselves, leaving it up to individual practitioners to determine what is appropriate for them. Our accreditation by the Bar Standards Board was sufficient to demonstrate that this is appropriate training for Legal Executives too, and complies with their guidance. Our courses fall under the "Recognised CPD activities" section (13iv) relating to distance/e-learning: "Any course taken with a training provider accredited by the Law Society or any other professional body may be used as CILEx CPD, provided the requirements of the CILEx scheme are satisfied."

We are not accredited by the Council for Licensed Conveyancers for 2016/17. They accept CPD points (conveyancing/probate) from the SRA or CILEX as suitable for their members, given that neither operates an accreditation scheme it is a matter for you whether this is appropriate; see here. We have been unable to get clear confirmation from the CLC whether our courses are acceptable or not for their scheme.

Since 12th July 2016 the OISC have removed any particular set number of CPD hours requirement for OISC advisers, whilst retaining the need for CPD, the system is now more flexible. They have also removed the requirement for accredited training and the distinction between core and non-core hours. As such, you are free to do CPD that suits your practice and needs. As such, you may find that some of our courses are appropriate. For details, please see the guidance here.

How many CPD points/how much Continuing Competence training do I need to do?

Newly qualified barristers:

In the first three years’ of practice, newly qualified barristers are required to complete 45 hours of CPD, including at least 9 hours of Advocacy Training and 3 hours of Ethics (the “New Practitioners’ Programme”).
From the 1st January 2017 there is no longer an accreditation scheme, so the training does not have to be accredited; many of our legal knowledge and skills courses will be suitable for New Practitioners.

Barristers:

From 1st January 2017 the schemes for barristers changed. You can find more details here on the BSB website. A more detailed set of guidance is found in this PDF. One of the key changes is the removal of a set number of CPD hours, another is the end of their accreditation scheme.

    The new approach requires barristers to:
    1. REVIEW: You should prepare a written CPD Plan setting out your learning objectives and the activities you propose to undertake during the year.
    2. RECORD: You should keep a written record of the CPD activities you have undertaken over the past three years including your reflection on the CPD you have undertaken during that time, any variation in your plans and an assessment of your future learning objectives.
    3. REFLECT: You should reflect on your planned and completed CPD activities to assess whether you have met your objectives.
    4. REPORT: You must declare to the Bar Standards Board annually that you have completed your CPD. This should be completed as part of the authorisation to practise process, when you renew your practising certificate. 

In particular you need to focus on the 5 learning objectives in reviewing and planning your CPD for the year:

    1. Legal knowledge and skills
    2. Advocacy
    3. Practice Management
    4. Working with clients and others
    5. Ethics, professionalism and judgement

CPD/Continuing Competence training with us at www.legaltraining.co.uk is an excellent way to help you fulfil your professional requirements. Our courses will typically fall within the first category of legal knowledge and skills as they are legal updates for particular areas of law, or legal guides to specific topics. Our IT skills development courses will enhance your skills to make your practice more effective. Some of our courses will fall under other categories, for example our Guide to Chambers' Complaints Handling course covers Practice management, Working with clients and others and also Ethics, professionalism and judgement. We will highlight which learning objectives are relevant to each course in the course description and our course categories.

SolicitorsThe New Approach to Continuing Competence (from 1st November 2016)

Despite the moves from CPD to Continuing Competence from the SRA, members of Law Society Panels may well still have a CPD hours requirement in order to maintain their membership, and this should be checked carefully with the Law Society (bear in mind that they may ask for records of CPD undertaken in previous years). Equally, your membership of practice specific professional organisations (eg. Resolution for family lawyers) may require you to undertake a specified number of hours of CPD in your specialist area. Our online CPD training can help you to gain or maintain these memberships as all courses are clearly marked according to the relevant practice area and are counted in CPD hours.

Take a look at the SRA's Continuing Competence toolkit which now applies to all solicitors from 1st November 2016.

The new approach requires solicitors to:

    • Reflect on your practice - identify your learning and development needs.
    • Plan your learning and development.
    • Address your learning and development needs - formal CPD training such as our online courses are a good way to meet those learning and development needs, whether it is by way of an update to the law course, a guide to an area that you are familiar or unfamiliar with, or brushing up your IT skills.
    • Record & Evaluate your learning and development activity - our course completion certificates assist you to record your completed activities. We welcome feedback as part of your evaluation.

CPD/Continuing Competence training with us at www.legaltraining.co.uk is an excellent way to help you fulfil your continuing competence requirements.

Our courses typically fall within 3 categories:

    • legal knowledge and skills updates (to help keep you up to date with particular areas of law),
    • legal knowledge guides to specific topics (eg. neighbour disputes, private rights of way - to give you an overview and finer detail in relation to a specific area of law, developing your knowledge in that area, and keeping you up to date) and
    • IT skills development (enhancing your IT skills to make your practice more effective).

Chartered Legal Executives:

For the 2016/2017 CPD year (you may wish to check details on CILEx's website as their scheme is also in transition):

  • Fellows, Legal Accounts Executives and Associate Prosecutors must undertake a minimum of 9 entries, with at least 1 entry in professionalism. Entries can be from planned or unplanned activities (with a minimum of 5 planned entries for the year) - see the new scheme requirements for more details.

  • Graduate Members and Legal Accounts Members must undertake a minimum of  9 entries, with at least 1 entry in professionalism. Entries can be from planned or unplanned activities (with a minimum of 5 planned entries for the year) - see the new scheme requirements for more details.

  • Associate Members must undertake a minimum of 8 hours CPD each year, with 4 hours being in their specialism, 1 activity in professionalism.

  • The CILEx scheme is changing - please see their detailed CPD handbook for more details.

The Chartered Institute of Legal Executives does not have a CPD accreditation scheme.

Council for Licensed Conveyancers:

Licensed Conveyancers must undertake 12 hours of CPD if they are a Manager or 6 hours if they are an employed Licence Holder and if they hold a Probate Licence they must undertake 4 additional hours if they are a Manager or 2 additional hours if they are an employed Licence holder.

OISC Regulated Advisers:

All CPD requirements were removed with effect from 12th July 2016. OISC Advisers must still complete some CPD, but have been given flexibility about what activities they undertake in order to maintain their competence. See details here.

 How many CPD points/how much Continuing Competence training can I do with you?

  • Barristers:

    Under the new CPD scheme there is no longer a minimum number of hours of CPD. Barristers must be able to demonstrate that they have reviewed their learning needs and sought appropriate training to meet the various learning objectives. Our courses will primarily assist with the Legal Skills and Knowledge objective, although please do look at our General courses which will help with the other learning objectives (eg. Practice Management, Ethics, Professionalism and Judgement and Working with Clients and Others). We have been offering CPD to the Bar since 2004 so have a long history of appropriate CPD training, and our courses can help you to ensure that you are maintaining your professional competence. Our courses help you to address your learning objectives and our completion certificates form part of your record of that work. There is no longer any accredited training for barristers, although we were an accredited distance learning provider from 2004 until 2016 (when they operated a scheme).

  • Solicitors:

    Under the new Continuing Competence framework (from 1st November 2016) there is no longer a minimum number of hours requirement, so solicitors must be able to demonstrate that learning and development has been considered and appropriate steps taken to ensure a proper standard of service for clients; our courses can help to ensure that solicitor's professional competence is maintained by updating their knowledge and skills. Equally, our courses can help solicitors to maintain their membership of Law Society panels and professional organisations relevant to their specific practice areas. Use the SRA's Continuing Competence Toolkit to help you to Reflect, Plan, Address, Record & Evaluate your learning needs each year.  Our courses help you to address your learning needs and our completion certificates form part of your record of that work. There is no longer any accredited training for solicitors, although historically we were an accredited distance learning provider (when they operated a scheme).

  • Chartered Legal Executives:

    The Chartered Institute of Legal Executives no longer accredits CPD providers, but their guidance states that "...Distance learning courses (including e-learning) provided by a training provider are acceptable up to the amount of hours specified in the course materials, as long as the course provider has supplied the course code for the logbook in the same manner as for courses requiring attendance...". Legal Executives can therefore complete all of their CPD points with us as we are an accredited provider for the Bar Standards Board, subject to the CILEx rules on specialisms. Our course codes are specifically noted on your completion certificate.

  • Licensed Conveyancers:

    The Council for Licensed Conveyancers' accepts CPD points (conveyancing/probate) from the SRA or CILEX as suitable for their members - see here - so our conveyancing and other relevant property courses may be suitable, you may wish to check this directly with the CLC. Our courses are not specifically accredited by the CLC.

  • OISC Regulated Advisers: 

    Whilst we don't offer Immigration specific CPD courses, you might find some of our General CPD courses which cover issues of mental capacity and disability awareness to be appropriate, as well as some of our subject specific courses.  All of our courses have a completion certificate upon successful completion of the course, which is sufficient proof for the OISC CPD scheme. The OISC CPD guidance can be found here.

When does my CPD year end?

  • Barristers: The CPD year runs from 1st January to 31st December.
  • Solicitors: The CPD/Continuing Competence year runs from 1st November to 31st October.
  • Chartered Legal Executives: The CPD year runs from 1st October to 30th September.
  • Licensed Conveyancers: The CPD year runs from 1st November to 31st October.
  • OISC Regulated Advisers: The CPD year runs from 1st April to 31st March.
Last modified: Thursday, 17 August 2017, 4:15 PM