Help

Frequently Asked Questions

Answers to many frequently asked questions can be found here .

Instructions

It may be that you need some specific help with using this website. Here is a detailed set of instructions on how to log in and use this site - either scroll down, or click on the heading to go directly to the relevant section.

1. Accessing the Site
2. Course Information - Choosing a Course
3. Registering
4. Purchasing a Course
5. The Course
6. Other

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1. Accessing the site

To access the site, type the address http://www.legaltraining.co.uk/ in to your web browser. This will take you to our home page, which looks like this:

Don't worry if the colours on the screen are a little different when you come to the site - we sometimes change the appearance of the site a little to make it more usable, but the contents on the screen will remain the same.

If you're a returning user and have forgotten your password. Simply click on the "Forgotten Password" link under the Login boxes. You will be prompted to enter the e-mail address that you are registered with, and we will then send you a link which allows you to easily change your password.

2. Course Information - Choosing a Course

To find out about a particular course, click on the icon next to the course name

This will open a new window which gives you information about the course:

When you have finished looking at the information about that course, press the "Close this window" button to close that window, or press the X in the corner of the window to close it. You may continue and look at the information about as many different courses as you like.

Once you have seen a course which you like, click on its name and then click on "Add to Basket" to purchase it.

3. Registering

To create a new account with us, fill out the fields under "register here for a free account" on this page.

We need your Chambers or Firm details to put on your invoices and to identify you to the Bar Standards Board, Solicitors Regulation Authority or ILEX when we confirm that you have completed your training. After you have completed these details, you will see a confirmation screen like this:

If you click on the courses link, you will be taken back to a list of courses so that you may sign up for the ones that you wanted to do:

Click on the name of the course, and you will be taken to a screen showing the information about the course.

Registering with Google Checkout

We also offer the capability to register and buy a course with Google Checkout. If you already have a google checkout account, this is a relatively quick way of buying a course. Simply click on the Google Checkout button, and you will be taken to the google checkout screen where you can purchase the course;

after you have paid with Google Checkout, we will send you details of your login to the Legal Training web site so that you can access your course.

Please note, Google have an option to keep your e-mail address confidential from shops. If you select that option, an account will be created for you with a dummy e-mail address instead of your real one. You will still be able to access your courses without any problems, but all correspondence will be to this dummy e-mail address. Most people find it easier to not hide their e-mail address from us. You can read more about our privacy policy here.

4. Purchasing a Course

The course information screen looks like this:

The screen shows the details about the course, its cost, and the number of CPD hours which the course qualifies for. To pay online for the course, click on "Add to Basket" which places it in the virtual basket.

If you are not logged in, or are a new customer, you will be prompted to login or register with us.

Checkout:

Once you are logged in, then you will see the course that you have added to the basket in the Shopping Basket page.

The summary will tell you how many hours you need to purchase  in order to qualify for any of our discount offers (if you are interested in them). To purchase more courses, either click on the number of hours highlighted, or in the bottom right of the screen where it says "Click here to continue shopping". You can repeat this to purchase as many courses as you like before finally going to pay.

Once you are ready to pay, enter your credit or debit card details and billing address into our secure payment system. You will get an opportunity to review the transaction before you complete it.

Review:

On the review page, check that the courses and your personal and card details are all correct.

You can purchase more courses by clicking on "Click here to continue shopping" in the bottom right corner of the screen. You can also click on the "Back" button.

Once you are happy with the contents of your shopping basket, click on "Submit Order" to proceed with the payment process.

Payment Authentication - Additional Security for your Card:

At Legal Training, we take your security very seriously. That's why we use the latest technology to secure your online transactions.

Your card may be eligible or enrolled in Verified by Visa or MasterCard SecureCode programs. After clicking the 'Submit Order' button, your Card Issuer may prompt you to authenticate to complete your purchase. This is not information which we request from you, nor do we retain any of the information, but the request comes  direct from your Card Issuer in order to offer you an additional layer of security when shopping online with your Card.

If you are not registered for either Verified by Visa or MasterCard SecureCode then you may be given the option to sign-up there and then. For example:

If you are not registered, then you have the option of not signing-up for either scheme and proceeding with the transaction, by clicking "Do not activate now" (or words to that effect - the wording may vary depending upon your Card Issuer).

The transaction should then be processed as normal and you will move to our confirmation page.

If you are registered for either Verified by Visa or Mastercard SecureCode with the card that you wish to use, then you will be prompted to enter your code.

Once you have entered that code, your transaction will be processed and you will move to the transaction confirmation page.

If you are registered for either of the schemes, but do not enter the required code, for example by hitting "Cancel", then the transaction processing will be halted, and you will be prompted to use an alternative payment method.

Confirmed:

Once you have submitted your order, you will be taken to the transaction confirmation page.

This is whilst our systems process your transaction. Once payment has been taken you will see the word "Success", together with a transaction ID number and confirmation of the amount. You will also be sent an e-mail to confirm the payment.

To get started, simply click on the course name to access your training course.

Alternative Payment Methods

At Legal Training, we believe in offering you the most secure way of paying for your courses. For that reason, in addition to our own secure shopping basket system, we also offer you other payment methods, directing you to recognised payment partners. Both are well known and well trusted payment partners, where you can be assured of the latest and best internet security. Both payment methods allow you to pay for courses using a credit card or debit card in a few easy steps.

Google Checkout has the advantage that you can create a single account with Google that can be used for shopping at lots of different web sites. This can make your future online shopping experiences much faster and safer.

Paypal has the advantage that it takes slightly more types of credit card, for example American Express.

If you want to pay by other methods, such as cheque then please see here for details .

Paypal

When you click on the Paypal button, you will be taken to a screen which looks similar to this. Note, it may not look identical since PayPal sometimes change their page layout.

PayPal offer the ability to set up an account to send and receive money over the web. If you already have one of those then you can sign in, and you probably are used to the next steps anyway. If you do not have an account with PayPal, you can create one if you want to to speed up future purchases, but you really don't have to. To continue without creating a PayPal account, click on the "Secure Checkout" button

This will then take you to a screen which looks like this:

You will see a padlock icon in the bottom corner of your web browser, which indicates that this is a secure transaction. That means that your credit card details are secure and can not be stolen during this transaction. Enter your credit card details and your personal details (some will already be populated for you by us). These details are all required to confirm that you are indeed the owner of the credit card. When you have entered those details, you will be taken to a confirmation screen:

This screen confirms the amount including VAT, and confirms which course you are signing up for. Click the Pay button to complete the transaction. PayPal will then authorize the payment, and take you to a final screen when that has been completed, which looks like this:

Once you reach this screen, you can click on the "Click here to enter your course" button to immediately access the course which you have signed up for. When you press that button, you will be taken to the course screen.

Google Checkout

When you press the Google Checkout button, if you do not have a google checkout account it will prompt you to register your details;

Registering with google allows you to quickly pay for goods and services on a number of web sites. After you have registered or signed in, you will be taken to a confirmation page;

When you place your order, you will be sent a link to access the course.

5. The Course

Once you have signed up for the course, you will always be able to find it on your personalised homepage (when you are logged in) under "My Registered Courses".

The "My Registered Courses" box, shows you which courses you have already purchased (and gives you the dates that you registered for them). It tells you if you have successfully completed the assessments, and the date of that completion. If you have completed the assessment, then you can click there for a printable copy of your Course Completion Certificate, and we would appreciate it if you would submit a review of the course, to assist others in their course selection.

To start working on a course, simply click on its name and you will  then be taken to the course screen, which looks like this:

Each course consists of several lessons. You access each lesson by clicking on its name:

This will take you to the content of each lesson, which looks like this:

There will be multiple pages of each lesson. Click on the "Continue" button at the bottom of each screen to work through them.

When you have completed the lessons, you should move on to take the final assessment. These assessments are required by the various professional bodies to ensure that courses have been undertaken. To do this, you click on the End of Course Assessment link on the course page. 

This will take you to a screen like this:

Click on the "Attempt quiz now" button to take the assessment. You can take the assessment as many times as you need to get all of the answers right. The actual assessment screen looks like this:

Enter your answers for the assessment, then click the button at the bottom of the screen to submit the answers for scoring. The system will then show you a screen with your right and wrong answers on it like this:

Don't worry if you get some wrong. You can try again. When you get all of the questions right, for barristers the Bar Standards Board will be notified  by e-mail that you have completed the training. The Solicitors Regulation Authority and ILEX do not require us to notify them of your completion of each course, although we do keep records for them. You can access a Completion Certificate on our website, which you can print out for your records.

6. Other

If you want an invoice for the course, click on the "Invoice..." link on the course page. This will take you to a page showing your invoice, which you can print out:

To get back from that page to the course, just press the Back button on your browser.

If you want to print the entire course out, for example to read it while you are on the way to Court, there is a "Printable Page" button on each course which takes you to a web page which is suitable for printing. To get back from that page to the course, just press the Back button on your browser.

Please feel free to submit feedback to us, via the link at the end of each course, or in your "My Registered Courses" box. We publish the star ratings and brief comments on the website to assist other course users in selecting courses. For solicitors we ask you to complete the Solicitors' Regulation Authority Feedback form, which is part of our continued accreditation by them. We always welcome feedback by e-mail to help@legaltraining.co.uk if you prefer.

If there is anything which we have not covered here then please feel free to contact us for help at help@legaltraining.co.uk.