Competencies/Learning Objectives - Legal knowledge and skills, Practice management, Working with clients and others, Ethics, Professionalism and Judgement
This course provides an overview guide to the Complaints Handling regime for Chambers - suitable for all Barristers and Chambers' Staff.
Aiming to provide a complete, concise guide to the arrangements, including the BSB Handbook (introduced in January 2014) and Code Guidance, the historical but still applicable mandatory protocol and the Bar Standards Board's monitoring powers, as well as the Legal Ombudsman's role. This course will help individual barristers familiarise themselves with the rules, to ensure that Chambers and Sole practitioners are handling complaints appropriately.
In addition, the course offers tools to help you: a sample complaints record, flowchart and checklist.
By the end of the course you should be able to:
Course updated: July 2018
Amanda Millmore was called to the Bar in 1996 and is currently non-practising. She was previously a tenant in the Chambers of Timothy Raggatt Q.C. at 4 Kings Bench Walk, where she practised in the areas of Family Law, Personal Injury and Criminal Law for 8 years. In 2015 Amanda joined the School of Law at the University of Reading as a lecturer. She is also the author of a number of other courses for LegalTraining. Amanda can be found on LinkedIn here.