This page sets out how we process the personal data we hold on you and how you are able to control the use and retention of that data. When you register as a user on our website (whether or not you purchase courses), the data that you provide may be used for different purposes. We have tried to set out clearly how and why we use your data at the different stages of our relationship with you.

We aim to only use and retain such data that is necessary for the performance of the contract with you (providing you with the course material that you have purchased) or where there is some other lawful purpose (eg. holding data for accounting purposes).

We have two bases for holding your data. When you create an account, you provide your consent for us to hold your data. When you purchase a course, we retain your data to allow us to fulfil the contract to provide you with that course.

Amanda Millmore is a registered Data Controller with the Information Commissioner's office, if you wish to access the information that we hold about you, please put your request in writing to the Data Controller at: Legal Training, 90 Woodcote Road, Caversham, Reading, Berkshire, RG4 7EY. Alternatively please e-mail your request to: help@legaltraining.co.uk

Our position is that we wish to comply with both the letter and spirit of the data protection legislation. If you have any concerns about how we use your data, we would welcome the opportunity to discuss these and resolve them to your satisfaction.

If you wish to see the data that we hold, or to request its deletion, then please contact us in writing or via email (using the details on the website contact page) and we will do our best to facilitate this. We aim to comply with these requests within 30 working days.

Below is a table showing the different activities on the website and what data we hold and why:

Visiting our site

When you visit our site, a cookie is used to track your browsing session. This is essential for the operation of the site, and may be removed by clearing your cookies. It allows us to keep track of your shopping basket for you. It contains no personal information.

You may also optionally enable cookies to add the ability to chat with us to get online help. Lastly, you may optionally enable analytical analysis of the site. This allows us to understand what people visiting the site are doing so that we can optimize the site.

Registering on our site

We ask you for your name, email address and firm/Chambers’ name and location. This information is used to identify you when you make an order and to identify your account. We do not sell or use your details for any other purpose. You have the option to opt-in to our mailing list, which means that we may send you emails which update you as to current courses, special offers, CPD reminders and changes to CPD requirements. You can change your preference to opt-in or opt-out at any time via the “My Account” section of the website.

Your Order

We ask you for your name, email address and firm/Chambers’ name and location. We use this information to generate invoices and create accounting records for HMRC (these are categorised under GDPR as “legal obligations”. These details are retained for a period of 7 years from the date of your order.

Payment

Where a course is ordered via the website or an invoice is paid via debit or credit card, these transactions are handled by a third party (PayPal). We have no access to your financial data. PayPal is an approved financial institution and you should contact them directly if you have any questions in relation to your data use. All PayPal transactions are subject to the PayPal privacy policy which is available on the PayPal website.

Where a payment is made, the transaction is recorded by PayPal and we have access to your identity and the payment confirmation in order to reconcile your account. These details are retained for a period of 7 years from the date of payment.

CPD/Continuing Competence Compliance

The website monitors all CPD activity and your progress through courses is tracked. One benefit of this is that it enables you to pick up where you left off in a course, allowing you the flexibility to dip in and out of courses as you wish. You are also able to view your history of courses purchased and completed, together with your invoices for those courses. Upon completion of a course, you will be emailed and can access a copy of your completion certificate which you can print/retain for your records. If you wish to have a copy of this data, please email help@legaltraining.co.uk and we will send you a copy.The Bar Standards Board, Solicitors' Regulation Authority and Chartered Institute of Legal Executives, may request confirmation of course completion to confirm compliance with their respective regulatory CPD requirements. By completing our CPD training, you accept that course completion records may be shared with your professional body for this purpose.

Viewing your data or requesting deletion

Please send us an email to help@legaltraining.co.uk and we will be happy to help. Please note that if you are deleting data, you should retain a copy of your historical CPD record before deleting.

Unsolicited contact

You may contact us via email, our chat software Zopim or social media. We may keep a record of that exchange. Our emails are hosted on a platform which stores emails permanently. If you wish your emails to be deleted, then please contact us.

Feedback Forms

We offer feedback forms within each course, which would identify which user completed them as they are only available when a user is logged in. The results of these feedback forms are analysed for statistical purposes. In the event that the feedback given requires a response, we will use the identifying user information on that form in order to communicate with that user.

Last modified: Sunday, 22 April 2018, 5:18 PM